Support – Wordtrix

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Wordtrix

Word Puzzle Game

Support

Find answers to common questions or reach out directly — we typically respond within 24 hours.

Email Support

elnimatrix@gmail.com

Send email →

Response Time

Within 24 hours

Monday – Friday

How we handle your data

Read policy →

Frequently Asked Questions

Yes — all word puzzles and game logic run on-device. An internet connection is only needed for Google Sign-In and optional progress sync via Firebase.

Sign in with a Google account from the Settings screen. Your level progress and scores are saved to Firebase and will appear on any device you sign in to.

Tap the flag icon on the result screen and submit a note, or email elnimatrix@gmail.com with the word, puzzle level, and why you think it is incorrect. We review all reports.

Open Settings (gear icon on the home screen) and toggle "Sound Effects" and/or "Music" off.

Streaks require completing at least one puzzle per calendar day. Missing a day resets the streak. If you think this happened in error, contact us and we will investigate.

Report a Bug

Found something that does not work as expected? We want to fix it. Include the following in your email to help us reproduce and fix the issue quickly:

Device model

e.g. Samsung Galaxy S24, iPhone 15

OS version

e.g. Android 14, iOS 17.4

App version

Found in Settings or the store listing

Steps to repro

What you did before the bug appeared

What happened

The error message or unexpected behaviour

Screenshots

Attach any screenshots that help illustrate the issue

Report a Bug

Still need help?

Our support team reads every email personally. Describe your issue and we will get back to you within 24 hours on business days.

Package: com.wordtrix.app

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