Support – Shape Crusher

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Shape Crusher

Shape Matching Puzzle Game

Support

Find answers to common questions or reach out directly — we typically respond within 24 hours.

Email Support

elnimatrix@gmail.com

Send email →

Response Time

Within 24 hours

Monday – Friday

How we handle your data

Read policy →

Frequently Asked Questions

Yes — the entire game runs on-device. An internet connection is only used by Firebase Analytics and Crashlytics to send anonymised data in the background.

High scores and level progress are saved locally on your device. They are not linked to any account and will be cleared if you uninstall the game.

Complete the current level with a passing score to unlock the next. Each world requires all levels in the previous world to be completed first.

Email elnimatrix@gmail.com with a description of the bug, your device model, and your Android or iOS version. Screenshots are always helpful.

Try clearing the app cache (Android: Settings → Apps → Shape Crusher → Storage → Clear Cache) or restart your device. If the issue persists, email us with your device model and OS version.

Report a Bug

Found something that does not work as expected? We want to fix it. Include the following in your email to help us reproduce and fix the issue quickly:

Device model

e.g. Samsung Galaxy S24, iPhone 15

OS version

e.g. Android 14, iOS 17.4

App version

Found in Settings or the store listing

Steps to repro

What you did before the bug appeared

What happened

The error message or unexpected behaviour

Screenshots

Attach any screenshots that help illustrate the issue

Report a Bug

Still need help?

Our support team reads every email personally. Describe your issue and we will get back to you within 24 hours on business days.

Package: com.trix.trix_shape_matcher

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