Support – Trater

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Trater

Know your power before you lose it — smart solar inverter monitor

Support

Find answers to common questions or reach out directly — we typically respond within 24 hours.

Email Support

elnimatrix@gmail.com

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Response Time

Within 24 hours

Monday – Friday

How we handle your data

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Frequently Asked Questions

Trater supports a wide range of solar inverters that communicate over Modbus TCP, Modbus RTU, or Bluetooth serial protocols, including popular brands like Victron, Growatt, SolarEdge, and Deye. Check the in-app compatibility list for your specific model.

Go to Settings → Add Inverter, choose your connection type (WiFi or Bluetooth), enter the inverter's local IP address or scan for nearby Bluetooth devices, and tap Connect. Trater will auto-detect the protocol.

Yes — Trater communicates directly with your inverter on your local network or via Bluetooth. An internet connection is not required.

Go to Settings → Alerts, enable "Battery Threshold Alert", and enter the percentage at which you want to be notified. Trater will send a push notification when your battery drops to that level.

Ensure your phone is on the same WiFi network as the inverter, or that Bluetooth is enabled and the inverter is within range. Check that the inverter's Modbus or monitoring port is enabled in its own settings. If the issue persists, email us with your inverter model.

Report a Bug

Found something that does not work as expected? We want to fix it. Include the following in your email to help us reproduce and fix the issue quickly:

Device model

e.g. Samsung Galaxy S24, iPhone 15

OS version

e.g. Android 14, iOS 17.4

App version

Found in Settings or the store listing

Steps to repro

What you did before the bug appeared

What happened

The error message or unexpected behaviour

Screenshots

Attach any screenshots that help illustrate the issue

Report a Bug

Still need help?

Our support team reads every email personally. Describe your issue and we will get back to you within 24 hours on business days.

Package: com.trater.app

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