Support – Trackast

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Trackast

Smart fasting, hydration, nutrition & weight tracking

Support

Find answers to common questions or reach out directly — we typically respond within 24 hours.

Email Support

elnimatrix@gmail.com

Send email →

Response Time

Within 24 hours

Monday – Friday

How we handle your data

Read policy →

Frequently Asked Questions

No. All fasting logs, hydration records, nutrition entries, and weight data are stored exclusively on your device using the Hive embedded database. The only time data leaves your device is when you explicitly initiate a Google Drive backup or use the AI Scan feature.

Go to Settings → Health Data and tap "Connect". You will be prompted to grant the specific permissions you want to share. You can revoke these at any time from your device's Health or Permissions settings.

Sign in with your Google account via Settings → Account, then go to Settings → Backup & Sync and tap "Back Up Now". Backups are stored in a private "Trackast" folder in your own Google Drive.

When you tap "Scan with AI", the photo is sent directly to Google Gemini over HTTPS to estimate calorie content or liquid volume. The image is not stored on any Trackast server. Google's handling of the image is governed by the Google AI Terms of Service.

Go to Settings → Danger Zone → Delete All Data. This removes everything from your device. If you have a Drive backup, delete the Trackast folder from Google Drive separately. To revoke Drive access entirely, visit myaccount.google.com/permissions.

Report a Bug

Found something that does not work as expected? We want to fix it. Include the following in your email to help us reproduce and fix the issue quickly:

Device model

e.g. Samsung Galaxy S24, iPhone 15

OS version

e.g. Android 14, iOS 17.4

App version

Found in Settings or the store listing

Steps to repro

What you did before the bug appeared

What happened

The error message or unexpected behaviour

Screenshots

Attach any screenshots that help illustrate the issue

Report a Bug

Still need help?

Our support team reads every email personally. Describe your issue and we will get back to you within 24 hours on business days.

Package: com.trackast.app

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