Support – Watermarktrix

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Watermarktrix

AI-Powered Watermark Removal

Support

Find answers to common questions or reach out directly — we typically respond within 24 hours.

Email Support

elnimatrix@gmail.com

Send email →

Response Time

Within 24 hours

Monday – Friday

How we handle your data

Read policy →

Frequently Asked Questions

Watermarktrix works with JPEG, PNG, WebP, and HEIC images. Very large images above 4 K resolution may be automatically down-sampled before processing.

The AI inpainting model works best on solid text-style watermarks. For complex or semi-transparent logo watermarks, tap Edit → Refine after the first removal to run an additional pass on the selected area.

On Android, processed images are saved to your Pictures folder. On iOS, they are saved directly to your Photo Library.

Yes — all processing is done entirely on your device. An internet connection is only needed for Google AdMob ads.

Go to your device Settings → Privacy → Advertising and reset or limit your Advertising ID. Watermarktrix uses Google AdMob, which honours your device-level ad preferences.

Report a Bug

Found something that does not work as expected? We want to fix it. Include the following in your email to help us reproduce and fix the issue quickly:

Device model

e.g. Samsung Galaxy S24, iPhone 15

OS version

e.g. Android 14, iOS 17.4

App version

Found in Settings or the store listing

Steps to repro

What you did before the bug appeared

What happened

The error message or unexpected behaviour

Screenshots

Attach any screenshots that help illustrate the issue

Report a Bug

Still need help?

Our support team reads every email personally. Describe your issue and we will get back to you within 24 hours on business days.

Package: com.unwatermarktrix.app

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